Terms & Conditions
Terms and Conditions Calm Nest Collective
1. Agreement to Terms
By accessing and using calmnestcollective.com (“Website”) and our services, you agree to be bound by these Terms and Conditions (“Terms”). If you disagree with any part of these terms, you may not access our services.
2. Services Description
Calm Nest Collective provides comprehensive event planning, sustainability consulting, and neuroinclusive design services. Our service offerings encompass accessibility-focused event design, event sustainability assessments and consulting, neuroinclusive event design and implementation, specialized accessibility solutions, sustainability certification support, professional training and workshops, and Calm Nest Spaces for sensory relief. These services are delivered with expertise and commitment to creating inclusive, sustainable events and workplaces.
3. Professional Services Agreement
The engagement of our services may require a separate Professional Services Agreement that details specific deliverables, timelines, and associated costs. All consulting work commences only after obtaining written agreement and receipt of any specified deposit. This ensures clarity and mutual understanding of project scope and expectations.
4. Intellectual Property Rights
The content presented on our website and materials provided during service delivery remain the intellectual property of Calm Nest Collective. This includes all text, graphics, logos, images, methodologies, and other content, which are protected under Austrian and international intellectual property laws. Unauthorized use, reproduction, or distribution of these materials is strictly prohibited.
5. User Responsibilities
Users of our services are expected to maintain professional conduct and cooperation throughout our engagement. This includes providing accurate and complete information, maintaining the confidentiality of account credentials, and promptly notifying us of any unauthorized access. Users must comply with applicable laws and respect intellectual property rights while engaging with our services.
6. Payment Terms
Our payment structure is transparent and professional. Service fees are quoted in our service agreements and must be paid in the specified currency. We may require deposits to secure bookings, and additional costs such as travel, accommodation, or equipment will be clearly communicated in advance. Late payments may result in additional charges, and refund policies are specified in individual service agreements.
7. Cancellation and Rescheduling
Our cancellation policy requires written notice and includes specific provisions for refunds based on the notice period provided. While deposits may be non-refundable, we maintain flexibility for rescheduling subject to availability. Special considerations are made for force majeure conditions that may affect event planning and execution.
8. Limitation of Liability
Calm Nest Collective’s liability is limited to the amount paid for the specific service in question. We do not accept liability for indirect, consequential, or incidental damages. While professional advice is given in good faith, it comes without warranty. Force majeure events are excluded from our liability coverage.
9. Confidentiality
We maintain strict confidentiality regarding all client information, event details, planning processes, proprietary methodologies, and assessment results. Our commitment to confidentiality ensures the protection of sensitive business information and maintains trust in our professional relationships.
10. Data Protection
Our data protection measures align comprehensively with our Privacy Policy and include full GDPR compliance for European operations. We implement secure data storage and processing methods, maintain limited data sharing with third parties, and conduct regular security updates and monitoring to protect client information.
11. Service Modifications
We reserve the right to modify or discontinue services with reasonable notice, update pricing with advance notification, and adjust service delivery methods as needed. These modifications ensure we maintain the highest quality of service while adapting to changing circumstances and requirements.
12. Third-Party Services
When our services involve third-party providers, we carefully select partners and vendors to maintain our quality standards. While additional terms may apply to third-party services, we strive to ensure seamless integration while maintaining clear communication about responsibilities and limitations.
13. Sustainability and Accessibility Standards
Our commitment to sustainability and accessibility is fundamental to our operations. We adhere to international sustainability standards and implement accessibility best practices, maintaining transparent reporting and documentation throughout our service delivery.
14. Dispute Resolution
Any disputes will be addressed through a progressive resolution process, beginning with informal discussion and proceeding through formal written complaints and mediation if necessary. Austrian courts serve as the final resort, with Austrian law governing all proceedings.
15. Communication
Official communications are conducted professionally through written correspondence via email to team@calmnestcollective.com. We acknowledge communications within two business days and maintain confidential records of all interactions. While our services are provided primarily in English, we also offer communication in German, Slovenian, Croatian, and Serbian to better serve our diverse client base. The choice of communication language can be specified at the beginning of our engagement, but all official documentation and agreements will be maintained in English as our primary business language.
16. Warranties and Representations
We warrant that our services will be performed professionally by qualified staff using methods that align with industry standards. Our sustainability assessments follow recognized frameworks, ensuring reliable and credible results.
17. Termination
These Terms may be terminated by mutual agreement, for breach of conditions, or with required notice period. All terminations require settlement of outstanding payments and appropriate transfer of any ongoing responsibilities.
18. Changes to Terms
We reserve the right to modify these Terms with reasonable notice. Updates will be posted on our website, and significant changes will be communicated via email. Continued use of our services following any modifications constitutes acceptance of the updated Terms.
19. Contact Information
For any questions or concerns regarding these Terms, please contact us at team@calmnestcollective.com or visit our website at https://calmnestcollective.com.
20. Acceptance
Using our services constitutes acceptance of these Terms. We encourage careful review of these Terms and regular checking for updates to ensure continued compliance and understanding.
Last Updated: January 15, 2025 Calm Nest Collective